Welcome to FINTELLE! These terms affect your legal rights, endeavor to read them and treat with utmost importance. These legal terms are between You and Fintelle Payment Service (Fintelle/Fintelle/us/we/our) and you (you/your) and you agree to them by using the Fintelle Platform. You should read this document along with our Data Privacy Notice.
If you’re under 18, you must have the contractual capacity to enter a binding contract with us and are not barred from doing so under any applicable laws. However, you will need consent from your parent or legal guardian and will still be subject to these terms and conditions. Please note that you won’t be able to apply for loans as well as make payments for restricted items such as gambling, but all this will change once you turn 18.
You must create an account with Fintelle to use our Platform, which can be used on a mobile device running an operating system supported by us. When creating and managing your account, all information provided must be true, accurate and complete. Providing false information of any kind may result in the freezing or termination of your account. You must update all account information when a change occurs. You are responsible for keeping your account and password secure and maintaining the confidentiality of your password. Additionally, you are completely responsible for all activities that occur under the account and any other actions taken in connection with it. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind suffered as a result of such acts or omissions. By default, we keep you logged into our platform, however, you can always amend these preferences. To log back in, you will need to enter your User ID and a unique PIN or biometric authentication. We may notify you from time to time about changes in the security information.
By using this Service, you consent to Fintelle transmitting, storing and processing your Personal Data. Our Privacy Policy explains how we treat your personal data and protect your privacy when you use our Platform. You consent to receiving electronic communication from Fintelle relating to your account. We may communicate with you via e-mail, text message (SMS), push notifications in the platform or through other methods, including our promotional newsletter or other announcements via email or other methods. You may opt out of receiving non-transactional communications, by following the directions in our e-mail to “Unsubscribe” from our mailing list, or by sending an e-mail request to (support@fintelle.ng). We will communicate with you in connection with transactional communications, including but not limited to servicing your account and customer services.
You need enough money in your account to make payments. We may block payments if:
The transaction will take your balance below zero
We suspect criminal activity on your account
You go over your payment limits
You can find a list of our fees for using some of the services on your Fintelle account. Please note you may have to pay additional costs such as taxes and transfer fees, which are outside our control and not charged by us.
Fintelle enforces a strict policy against money laundering, terrorism funding and conducting of businesses with entities/individuals situated in territories subject to trade sanction and/or individually subject to such sanctions. In addition to other prohibitions as set forth in this Agreement, you are prohibited from using the Platform or its Content in any of the following scenarios:
For any unlawful purpose;
To solicit others to perform or participate in any unlawful acts;
To violate any international, federal, state or local government regulations, rules, laws, or local ordinances;
To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
To submit false or misleading information;
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related mobile application, other mobile applications, or the Internet;
To collect or track the personal information of others;
To spam, phish, pharm, pretext, spider, crawl, or scrape;
For any obscene or immoral purpose; or
To interfere with or circumvent the security features of the Service or any related mobile application, other mobile applications, or the Internet.
We reserve the right to terminate your use of the Service or any related mobile application for violating any of the prohibited uses.
You furthermore agree that any amounts paid to us by you shall not be proceeds from illegal activities. Should it be suspected and/or proven by us that the Service is being used for illegal and/or illicit purposes, we reserve the right to immediately terminate the Services available to you and additionally reserve our rights to report your conduct to the relevant legal authorities for investigation and possible prosecution.
You can close your account at any time. If you’d like to, please get in touch with us. You’ll need to repay any money you owe us before we can close your account. Once we have closed it, you won’t be able to access your account and all active cards will be blocked.
Fintelle may in its sole discretion, suspend or terminate your access to the Service, or discontinue providing the Service or any part of the Service at any time, with or without notice. We will close your account immediately if we believe you have:
Broken our terms and conditions
Broken the law or attempted to break the law
Given Fintelle false information
Put Fintelle in a position that would have resulted in us breaking the law
Been abusive to anyone in the Fintelle Tribe
You agree that we will not be responsible or liable to you or any third party for discontinuing the service or for terminating or suspending your access to the Service.
This Agreement does not transfer to you any intellectual property owned by Fintelle or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Fintelle. All intellectual property, including but not limited to trademarks, service marks, graphics and logos used in connection with our Mobile Application or Services, are owned by Fintelle. Your use of our Mobile Application and Services grants you no right or license to reproduce or otherwise use Fintelle intellectual property.
All rights reserved. No part of the Mobile Application may be copied, reproduced, ripped, recorded, re-engineered, decompiled, disassembled, modified, distributed, or transmitted in any form or by any means either electronic or mechanical methods, without the prior written permission of Fintelle. You shall also not sell, rent, lease, sublicense or otherwise transfer rights to the Mobile Application.
Fintelle will make reasonable efforts to keep the Mobile Application operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. Fintelle reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Mobile Application, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the Mobile Application Service or any function or feature thereof. You understand and agree that we have no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service.
This Service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Your use of the Mobile Application and any other material or services downloaded or made available to you through the software is at your own discretion and risk, and you are solely responsible for any damage resulting from their use.
In no event will Fintelle, its officers, directors, employees, agents, suppliers or licensors be liable for any direct, indirect, punitive or incidental, special, consequential damages or any damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) whatsoever however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Fintelle has been advised as to the possibility of such damages or could have foreseen such damages.
Please keep your phone, Fintelle card(s) and PIN safe at all times. If we discover any security issues that may affect your account, we will be in contact as soon as possible.
You agree to indemnify and hold Fintelle and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Mobile Application or Services or any willful misconduct on your part.
If you have a complaint, please contact us and we will do our best to fix the problem.
Parties shall use their best endeavors to amicably settle any dispute or difference of opinion arising from or in connection with this Agreement through mutual discussions.
Where the Parties are unable to resolve the dispute through mutual agreement within 30 days from receiving the Notice of Dispute, the dispute shall be submitted to arbitration in the English language in accordance with the Arbitration and Conciliation Act Cap. A18, Laws of the Federation of Nigeria 2004, or any amendment thereto.
The place of arbitration shall be Lagos State, Nigeria and there shall be a sole arbitrator who shall be appointed jointly by the parties. Where the parties fail or are unable to jointly agree on the appointment, they shall approach the Lagos Court of International Arbitration to appoint a sole arbitrator who shall be competent to adjudicate on the issue in dispute. The arbitral award shall be final and binding between the Parties.
We may modify the terms of this Agreement at any time, effective upon posting of an updated version of this Agreement in the Mobile Application. Users are responsible for regularly reviewing these Terms of Use. Your continued use of this website following any modifications, changes or alterations shall constitute your acceptance of each such modification, change or alteration. When we do, we will send you an email to notify you. Continued use of the Mobile Application after any such changes shall constitute your consent to such changes.
The benefits of the Refer & Earn with Fintelle Programme shall be subject to reasonable requirements of tracking, verification, and fair use.
The Refer & Earn scheme is targeted at rewarding members of the Fintelle Tribe for the referral of validated new users of the Fintelle Platform, and earnings would only be applicable in this regard. Fintelle tracks the relevant data and reserves the right not to reward any account holder seeking to take undue benefit of the scheme and in the event of fraud, use of bots or dud accounts.
Users may make inquiries regarding the Refer & Earn scheme by emailing support@fintelle.ng. All requests shall be processed within three (3) business days of the confirmation of the referral.
You can contact us through the Fintelle app or send us an email at support@fintelle.ng
We will contact you via the Fintelle app, or through your email, phone or home address. Please let us know if any of these change.
We also send you instant notifications when you spend or receive money.
Fintelle Payment Service (Fintelle/us/we/our) operates the Mobile Application (Platform/Service).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.
We collect several types of information for various purposes and to improve the Service. All information that you provide is covered by the provisions of the Constitution of the Federal Republic of Nigeria 1999 (As amended) and other extant laws and regulations regulating the use and management of personal data, inclusive but not limited to the Nigeria Data Protection Regulation (“Data Protection Regulations”).
Where you reside out of Nigeria, the laws and regulations regulating the use and management of personal data in your jurisdiction shall apply.
Fintelle makes use of collected information using the device camera and the TrueDepth API provided by Apple. The only use of this information is to ensure that the user is a live human during verification. None of the information collected by the TrueDepth API ever leaves the user’s device nor is it stored on the device.
Personal data includes but is not limited to:
Name, phone number, home address, date of birth, email address
Bank Verification Number (“BVN”)
Your profile picture (should you include one)
Any other information deemed personal under force of law
When you access the Service by or through a mobile device, we may collect certain information automatically, including but not limited to:
The mobile network and operating system you use
Your Internet Protocol (“IP”) address
Your mobile device unique identifier
Your mobile advertising ID
Your location if you’ve authorized tracking
Unique device identifiers and other diagnostic data
Details you give when you sign up for a Fintelle account, like your name, BVN, email address and mobile number
The log-in credentials and settings you choose for our app and card, so we can give you Fintelle services safely
Your profile picture
Details about payments to and from your Fintelle account and your savings activity (stash)
Details about services from us and our partners that you express interest in
Details about how you use our app
Information you give us through our chatbot
The mobile network and operating system you use, so we can analyze how Fintelle works and fix any issues
Your location if you’ve authorized tracking, so we can protect you against fraud
Your phone contacts who use Fintelle
We use your personal data for the following purposes:
To offer the services and functions in a safe and lawful way and to administer your use of the Service
To maintain and improve our Service
To prevent illegal use of our Service
To detect, prevent and address technical issues
To notify you about changes to the Service
To verify your identity
To provide customer care and support
To monitor the usage of the Service
According to the Data Protection Regulations, all forms of processing personal data must be on a lawful basis. We generally use your personal information for the purposes outlined above because:
It is necessary for our legitimate interests and does not unduly affect your interests or fundamental rights and freedoms
It is necessary for legal and/or regulatory obligations or requests that we are subject to
It is necessary to perform contractual obligations that we owe towards you, or to take pre-contractual steps at your request
In some cases, we have obtained your prior consent
We will ask for your consent to:
Process your personal data
Tell you about our products and services, and those of our partners by email or push notification if we think they’re of interest to you (you can unsubscribe)
Help protect you against fraud by tracking the location of your phone if you have authorized it
Show your profile picture in the app if you add one
Share information about you with companies we work with when we need your permission
You do not have to share information about yourself if you do not want to. But if you do not, you may not be able to use some (or any) of our services.
For the purposes mentioned above, we may transfer or disclose your personal data to:
Courts, law enforcement authorities, regulators, or attorneys if necessary
Anyone you give us permission to share it with
If you are located outside Nigeria and choose to provide information to us, please note that we transfer the data, including Personal Data, to Nigeria and it is processed in Nigeria.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
We will hold your personal information on Fintelle’s systems for as long as is necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements.
The data protection law applicable to Fintelle when processing your personal data may entitle you to specific rights in relation to your personal data, including the rights to:
Access, rectify, or erase your personal data
Restrict processing of your data
Data portability for data you actively provided
Object to processing on grounds relating to your particular situation
Our Service does not address anyone under the age of 18 (“Minor”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child/ward has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our server.
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
If you have questions regarding your data privacy rights or would like to submit a related data privacy right request, please email us at support@fintelle.ng. Please allow up to 5 days for requests to be processed.
The Board and Management of Fintelle Payment Service (“Fintelle”), located at Plot 76a Samuel Adedoyin Street, Victoria Island, Lagos, are committed to preserving the CONFIDENTIALITY, INTEGRITY, and AVAILABILITY of all physical and electronic information assets throughout the organization. This ensures the preservation of Fintelle’s competitive edge, assets, legal, regulatory, and contractual obligations, as well as compliance and reputation.
Information and information security requirements will continue to be aligned with organizational goals, and the Information Security Management System (ISMS) is intended to be an enabling mechanism for information processing, sharing, storage, electronic operations, and reducing information-related risks to an acceptable level.
Fintelle is committed to providing quality services to our customers, both internal and external, by aligning Technology investments with organizational goals. The bank has aligned its processes and operations with the ISO27001, ISO22301 standards, and PCIDSS requirements to ensure business continuity, cyber resilience, protection of its information assets, and maximization of benefits/returns on Technology investments.
It is therefore our policy to ensure that:
Fintelle’s current strategy and Information Security and Risk Management framework provides the context for identifying, assessing, evaluating, and controlling information-related risks through establishment and maintenance of the ISMS & BCMS. The Information Security risk assessment, Statement of Applicability, and risk treatment plan identify how information-related risks are controlled in alignment with Fintelle’s risk management strategy.
Business continuity and contingency plans, data backup procedures, access control to systems, incident management, and reporting are fundamental to this policy. All employees of Fintelle shall have the responsibility of reporting information security breaches and other incidents.
All employees of Fintelle and external parties identified in the Management Systems are expected to comply with this policy. All staff and certain external parties will receive, or be required to provide evidence of receiving, appropriate training.
The Chief Risk Officer (CRO) is the owner of this document and is responsible for ensuring that this policy document is reviewed and reapproved at least annually and in the event of relevant changes and/or incidents.
Breach of the policy or security mechanisms may warrant disciplinary measures, up to and including termination of employment/contract, as well as legal action in line with the Cybercrime Prohibition Act 2015.
By using the Fintelle Payment Service, you agree to our use of cookies.
Think of Cookies as little helpers that keep track of important data on how you use our site. This could include information on how many times you visited, how long you spent on our website, and the pages you preferred.
Cookies never store any of your banking details.
Remember your preferences
Create a unique experience for you by personalizing content and ads
Provide social media features and analyze our traffic
Share with our social media, advertising, and analytics partners
Comply with local laws and regulations, only sharing information when absolutely required
The length of time stored depends on the cookie, but this is generally a maximum of two years.
Session Cookies – We use Session Cookies to operate our Service and give you a better experience by analyzing where you spent your time on our site and which parts are of most interest to you.
Persistent Cookies – We use Preference Cookies to remember your preferences and various settings. These cookies recognize when you come back to our site so we tailor the experience to suit you.
Third-party Cookies – Used to show you ads for things we think you’ll be interested in.
Security Cookies – We use Security Cookies for security purposes.
Although most browsers automatically accept cookies, you can set your cookie preferences by instructing your browser to refuse all cookies or to indicate when a cookie is being sent. However, this may prevent you from fully experiencing our website.
Please note that if you turn cookies off, you might still see ads for Fintelle in other places. But they’ll be general, and not based on your specific information.
Lastly, don’t worry… apart from the data you share with us, we cannot access content on your devices or any other information about you with cookies.
Unless otherwise defined in this Notice, terms used in the Cookie Notice have the same meanings as in our Terms of Use.
This Privacy Notice may be updated from time to time, and the most recent version can be found on www.fintelle.ng
These Terms and Conditions (“Terms”) govern the use of Virtual Accounts provided by Fintelle Payment Service (‘’Fintelle”, “We”, “Us”, “Our”). By accessing or using virtual accounts, You (“You”, “Your” whether personally or on behalf of any entity you represent) agree to these Terms and that they constitute a legally binding agreement between you and Fintelle.
Fintelle Microfinance Bank Limited reserves the right to change or modify any and all parts of these Terms at any time, effective immediately. Your continued use of Fintelle’s virtual accounts constitutes a binding acceptance of these Terms, including all changes or modifications made by Fintelle. Please check these Terms periodically for changes and if you have any questions or need clarifications, please contact us via email at support@fintelle.ng.
This is a legally binding contract between you and Fintelle, each individually a “Party” and collectively the “Parties”. The Agreement contained herein shall govern Your non-transferable (unless otherwise agreed by Fintelle) use of Fintelle’s virtual accounts and any products that Fintelle may make available to You through the Fintelle application or website (collectively, the “Services”).
You agree and consent that:
You must own and operate a Fintelle account.
Fintelle is authorized irrevocably and unconditionally to share, receive, disclose and use any data/information relating to You and/or in connection with Your virtual or any other accounts with Fintelle or any transactions to:
Other banks, financial institutions, debt collection agencies, credit bureau, service providers and other affiliated third parties.
Regulatory, law enforcement and governmental agencies, whether in Nigeria or elsewhere.
Auditors and any persons or organizations, whether in Nigeria or elsewhere providing electronic or other services to Fintelle.
Any actual or prospective transferee, assignee or successor of all or any part of the assets or business of the Bank.
Any court of competent jurisdiction.
All information requested by Fintelle and provided by You in line with Fintelle’s KYC obligations is truthful, accurate, current and complete and you agree not to misrepresent your identity or information.
Fintelle’s virtual account may only be used for receiving and making transfers and all other financial transactions permitted by Fintelle.
Virtual accounts operate like normal accounts and as such, use of these accounts must be in line with all applicable Anti-Money Laundering and Combatting Terrorism Financing laws and regulations.
By use of virtual accounts, you agree to provide all relevant KYC information that may be required by Fintelle at any given time. You further agree that Fintelle shall maintain all information in line with its record-keeping obligations.
Fintelle, in line with regulatory obligations, shall maintain a record of all transactions carried out on each virtual account during the period of use of the virtual accounts and for a period of at least 5 years after the termination of this banking relationship.
If you are an intermediary acting for a third party(s), you represent to us that you have:
Satisfactorily performed all know-your-customer and other anti-money laundering checks in accordance with any applicable law or internal policies.
Appropriate processes to detect and report any suspicious activity involving the third party.
You represent and warrant that:
You have full power and authority to agree and consent to these Terms, and to perform Your obligations under the Agreement.
Your use of Fintelle’s virtual accounts will not violate or conflict with any law or contractual restrictions applicable to You.
All governmental, regulatory and other consents required in relation to these Terms have been obtained and are valid.
Your obligations under these Terms are legal, valid, and binding, enforceable in accordance with these Terms.
You will comply with all applicable laws, regulations, and disclosure requirements.
You will promptly provide Fintelle with information or assistance needed for compliance.
As an intermediary, you have reliable systems to verify client/partner identity and proper controls for pooled virtual accounts.
Except in cases directly caused by Fintelle’s negligent actions or failures, Fintelle shall not be liable for any damages, claims, costs, expenses, or losses experienced by You (or anyone you represent). This includes direct, indirect, special, consequential, punitive, or incidental damages.
Fintelle will not be liable for breaches of its security systems if it has employed commercially reasonable efforts in accordance with industry standards. You are solely responsible for the security of transaction data and devices used.
You agree to indemnify Fintelle against any penalties or sanctions imposed due to your failure to secure necessary regulatory documentation during KYC onboarding.
You may terminate this Agreement at any time by requesting an account closure, unless Fintelle believes the request is to evade investigation or mask illegality.
Upon closure, all balances must be transferred, and Fintelle will debit any outstanding fees.
After closure:
Any Fintelle-issued debit card will cease to function.
You will not receive further communication on the closed account.
You agree to hold Fintelle harmless from liabilities arising from account closure.
Fintelle may automatically terminate this Agreement and close the account if:
Transactions are linked to money laundering, terrorism financing, fraud, or prohibited financial crimes.
You fail to provide KYC documentation when requested.
Termination does not affect any claims or rights existing prior to termination.
Both Parties agree that all data provided or accessed under this Agreement is confidential and protected intellectual property. Each Party shall:
Comply strictly with Nigerian data protection laws.
Process data only with prior consent, except where required by regulation.
Use systems compliant with industry best practices for data security.
Take reasonable technical and organizational measures to prevent loss, unauthorized access, or destruction of data.
Fintelle shall immediately notify You of any actual or suspected data security compromise.
This Agreement shall be governed by and construed in accordance with the Laws of the Federal Republic of Nigeria.
Any disputes that cannot be resolved amicably within thirty (30) days shall be referred to arbitration at the Lagos Court of Arbitration (LCA) in accordance with the Arbitration and Conciliation Act, Cap A18, 2023.
Arbitration shall be conducted by a sole arbitrator, mutually agreed or appointed by the LCA.
Arbitration proceedings shall be conducted in Lagos.
The award shall be final and binding, with costs split equally between the Parties.
If performance of obligations is prevented due to circumstances beyond reasonable control, the affected Party shall be excused from performance to the extent of the impact, while making best efforts to resume performance once conditions improve.
Legal documentation of Fintelle Nigeria
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